Shipping policy

Shipping Policy

Order Processing

All items are made to order.

Orders are typically processed within 2–5 business days before shipping. During high-volume periods, processing times may be slightly longer.

Shipping Times

Estimated shipping times (after processing):

United States: 3–7 business days

International: 7–21+ business days

Please note: these are estimates, not guarantees.

Total Delivery Time

Total delivery time = Processing Time + Shipping Time

Example:

2–5 days (processing) + 3–7 days (shipping) = ~5–12 business days total

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Delays

We are not responsible for delays caused by:

shipping carriers (USPS, UPS, etc.)

weather or natural events

customs processing (international orders)

high order volume

That said, if something looks off, reach out—we’ll help track it down.

Lost or Stolen Packages

Once a package is marked as delivered, we are not responsible for lost or stolen items.

If your package is missing, we recommend:

checking with neighbors

contacting your local carrier

reaching out to us so we can assist

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address:

reshipping fees may apply

we cannot guarantee replacement

International Orders

International customers may be responsible for:

customs fees

import taxes

duties

These are not included in your order total.

Questions

If you have any questions about your order, contact us at:

info@spicypineapple.net